Operational Transformation Driving Better Customer Experiences of A Manufacturing and Automotive Brand
Industry
Customer Background
Challenges
Fragmented systems and manual workflows led to delayed dealer responses, limited visibility into customer interactions, and inconsistent service experiences.
The absence of centralized tracking and complex CRM integrations increased operational overhead and slowed resolution times.
- Fragmented handling of customer and dealer requests across multiple systems
- No centralized tracking for inquiries, follow-ups, or service notes
- Manual workflows leading to delayed dealer responses and service inefficiencies
- Complex integration requirements with the existing Creatio CRM
- High operational overhead and inconsistent customer experiences
The Solution
- Custom Dealer Portal seamlessly integrated with the company’s Creatio CRM
- Centralized Workflow Engine to manage customers, dealers, suppliers, and warranties
- Real-Time Ticket Tracking System for improved visibility and accountability
- Warranty Management Module to accelerate issue routing and resolution
- Secure, Scalable Architecture with role-based access and robust data protection
The Outcome
By re-engineering the company’s service operations with an integrated, scalable digital platform, Sigma Solve enabled faster dealer collaboration, improved operational efficiency, and significantly enhanced customer experiences, setting the foundation for long-term service excellence.
- 78% improvement in overall customer satisfaction
- Dealer response time reduced from 48 hours to just 4 hours
- 38% reduction in operational overhead costs
- Faster ticket resolution with improved dealer accountability
- Consistent, transparent customer experiences across the entire service lifecycle
Project Highlights
A global manufacturing and automotive brand needed a unified digital system that could connect dealers directly with internal teams
Fragmented systems and manual workflows led to delayed dealer responses, limited visibility into customer interactions, and inconsistent service experiences.
The absence of centralized tracking and complex CRM integrations increased operational overhead and slowed resolution times.
By re-engineering the company’s service operations with an integrated, scalable digital platform, Sigma Solve enabled faster dealer collaboration, improved operational efficiency, and significantly enhanced customer experiences
78% improvement in customer satisfaction
Existing ETL pipelines struggled to keep pace with increasing campaign data volumes
Dealer response time reduced to just 4 hours
38% reduction in operational overhead costs
Faster ticket resolution
Want to see Sigma Solve in action?
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Sales and general inquiries
marketing@sigmasolve.com
+1 (855) 601-6431
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